If you refuse the order or you want to change it due to preference, you will be charged for all shipping, delivery and storage incurred.Īll returned merchandise must be unused, unopened and in original condition.

If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. In case of dispute, we also recommend you retain proof of sending. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations centre. In the event the item you would like to exchange for is not available, we will offer you a store credit for your next purchase.

If you have a need to return goods to us for whatever reason please email outlining the reason for return and request your Returns Merchandise Authorization (RMA) number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number for an exchange for the same item in a different size or any product that we carry (Based on stock availability). If this is the case for you, we will gladly replace them.

However, there are times when items are damaged, defective, or incorrectly shipped. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. We process all orders within 1-2 working days upon payment confirmation.Īll orders are shipped via Ninja Van Standard deliveryĪll items sold at Hydro Flask go through our quality control procedures.

Hydro flask 20 oz fog